Home Lighting, Light Fixtures, Lamps, and Ceiling Fans by One Big Lamp Store - Offering Quality Floor Lamps and Lighting Fixtures

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One Big Lamp Store Customer Agreement and Privacy Policy
Privacy policy/anti-spam policy This site is hosted by One Big Lamp Store. One Big Lamp Store hosts the store pages, ordering system, and order data. One Big Lamp Store automatically collects order information but may only use this information in the aggregate. 1. Disclosure to Third Parties: We will not disclose any personal information to any third party source at any time. All personal information is kept secure and never shared or sold to any third party. 2. Acquisition of Information: We do not acquire any more information about consumers than is required by law or otherwise necessary to provide a high level of customer service. 3. Our Employees and Privacy: We train all our employees about the importance of privacy and give access to information about consumers only to those employees who require it to perform their jobs. 4. Security Measures: We make access to privacy sensitive information subject to rigorous procedural controls, consistent with legal requirements and the demands of customer service. We use the highest levels of encryption available for all credit card transactions. 5. Transaction Server: We use external transaction and processing servers to ensure maximum credit card and personal information security. secure shopping ABOUT US WHY BUY FROM onebiglampstore.com? SHIPPING How long do items take to ship? How much does shipping cost? How much does shipping to Canada cost? ORDERING INFORMATION What Payment Methods are Accepted? Do you accept purchase orders? How do I order by mail or fax? Do you provide fabric samples? How do I cancel my order? Sales Tax RETURNS AND DAMAGE What is your return policy? Freight Damage GENERAL INFORMATION Pricing Disclaimer Warranty Information Site Security Privacy Policy Suggestions and Feedback Contact Us One Big Lamp Store 19206 Huebner Rd. Suite 103 San Antonio, TX 78258 1-888-209-5590 email: admin@onebiglampstore.com ABOUT US At onebiglampstore.com, we take pride in offering the highest quality furniture at the best price that you will find anywhere. We are certain that after shopping the competition, you will return to onebiglampstore.com for all your furniture and office furniture needs! We search and select only products which we believe offer tremendous values. Below you will find some general information about our policies. Please do not hesitate to call or email us with any other questions that you may have. All of onebiglampstore.com's items are in manufacturer-sealed boxes and are brand new. All returned furniture is sent to our liquidation center to ensure only new furniture is shipped. ^ Back to top ^ WHY BUY FROM onebiglampstore.com? WHY BUY FROM onebiglampstore.com? Exceptional Customer Service Free Shipping on Many Items 30-Day Guarantee on furniture SHIPPING How long will my item take to ship? Due to the wide array of products we offer, many items ship at different times. Please refer to the individual item page for shipping times, or call us toll-free at 1-888-209-5590. If delivery time is a concern please contact us with the specific product you are interested in and we will give you an approximated ship date. Orders using expedited delivery that cannot be fulfilled within ten business days will be refunded the expedited shipping fee and the order will ship within the standard delivery time. ^ Back to top ^ How much does shipping cost? Our shipping is free for most items shipped within the continental United States. Most orders to Hawaii or Alaska will be charged $75 per piece shipping, however certain items may incur additional charges. On certain orders to Canada, shipping may be more and a representative will contact you before processing your order. Orders shipped via semi-truck are shipped "tailgate". Liftgate Service will incur an additional charge. Some of our furniture ships unassembled. Inside delivery is not included. Many items ship Freight Free and are Marked FREE SHIPPING. If an item is not marked FREE SHIPPING then a customer service representative will get back to you within 24 hours (1 business day) with your freight charges. At that point you can determine if you want to pay the freight charges or cancel your order. Some shipments may not be left at your door without your signature. We cannot be held responsible for freight costs incurred by returned shipments for this reason. We reserve the right to bill you for shipping charges on refused shipments. We reserve the right to bill you for incorrect delivery addresses, typos caused by you when your order was placed and requests to forward shipments to another address. Shipping charges are non-refundable. ^ Back to top ^ How much is shipping to Canada? International shipping is available to Canada and will be calculated during the checkout process. Orders to Canada will be charged $100 per item shipping. In some rare cases, shipping to Canada may be more and a representative will contact you before processing your order. Customers are responsible for applicable taxes, duties, and brokerage fees. ^ Back to top ^ ORDERING INFORMATION What payment methods are accepted? We offer a wide variety of ways to pay. We prefer payment by all major credit cards including Visa, Mastercard, American Express, and Discover. We also accept check or money order payments mailed to us. Purchase orders will be accepted on a case by case basis. All purchase order requests must be made in writing. Purchase orders can be faxed to 210.348.2982. If you have any further questions about purchase orders please email or call us. ^ Back to top ^ Do you accept purchase orders? All purchase orders will be accepted on a case by case basis, and must be submitted in writing using company/government letterheads. If you have any further questions about purchase orders please email or call us. Please fax purchase orders to 210.348.2982. ^ Back to top ^ How do I order by mail or fax? Please click here to download a "mail order" form. We accept payment by credit card, check or money order using this form. Before sending payment with this form, please be aware of all charges, including shipping fees. If one or more of your selected items does not include free shipping, please request a Freight Quote here. Adobe Acrobat is required to view the document. To get it, click the icon below. Do you provide fabric samples? We realize that it can be hard to view fabrics online and fabric colors may vary slightly due to monitor settings. We try our hardest to ensure the furniture and fabrics match the actual pictures and have had all fabrics professionally scanned. To request fabric samples, please email us at t admin@onebiglampstore.com. Please include your name, address, item model, and fabric selections. Back to top ^ How do I cancel my order? All order cancellations must be made in writing. Please call or email us to cancel an order. If an order has already been made (fabric cut) and/or shipped a 45% restocking charge will be incurred. Fabrics are cut specifically to order and CANNOT BE CANCELLED once fabric is cut without a restocking charge. ^ Back to top ^ Sales Tax Orders shipping to destinations within the State of Texas will be subject to a 8.775% sales tax. ^ Back to top ^ RETURNS AND DAMAGE What is your return policy? Furniture We understand that picking furniture online can be hard, so we created the Thirty Day Money Back Guarantee. If for any reason you wish to return your item, simply call us toll-free at 1-888-209-5590 for a return authorization number (RA). Many of our products are offered with free shipping. Please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. You will also be responsible for shipping the merchandise back to us. All returns must be in the original condition and packaging. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts we will pay to return the item to us and send a replacement to you. If you decide you do not want parts or a replacement, the item can be returned under our standard return policy All Other Items onebiglampstore.com's 30 day return policy. Under all circumstances onebiglampstore.com will take any item back within 30 days of shipment. Customer can send the product to OneBigLampStore’s address of choice designated in OneBigLampStore return authorization(RA). Customer is responsible for all restocking fees and shipping costs in both directions. ^ Back to top ^ Freight Damage All seating ships FOB factory or warehouse. Damaged merchandise will be replaced and/or repaired at our discretion. It is the responsibility of the purchaser to inspect ALL shipments received by onebiglampstore.com for freight damage. If you find that merchandise has been freight damaged, simply refuse the shipment unless it is shipped via FedEx/UPS. Call us if you receive a damaged item via FedEx/UPS and we will send out replacement parts. If any item is shipped via truck, make the truck driver wait for you while you inspect the item. Failure to inspect the item will result in loss of protection. If UPS/FedEx leave the item at the door and you are not available to inspect it for freight damage, you need to call your FedEx/UPS office within 24 hours of delivery and file an immediate freight claim to report damage in addition to calling us for replacement parts. ^ Back to top ^ GENERAL INFORMATION Pricing Prices are subject change at any time. Pricing errors can occasionally occur at checkout due to computer errors. We are not responsible for these pricing errors and will notify the buyer immediately upon finding these errors. ^ Back to top ^ Disclaimer Prices and availability subject to change without notice. onebiglampstore.com is not responsible for any typographical errors. Specifications subject to change without notice. Orders for furniture that is custom built will be charged when the order is received by us. It is assumed that you have read and understood our policies before you place your order. ^ Back to top ^ Warranty Information The warranties of our chairs range from one year to lifetime warranties. Most warranties cover full replacement of parts for at least three years. Specific warranties are stated on the item page. ^ Back to top ^ Site Security As stated in our privacy policy we do not give our information to anyone, other than to process your order. All of your information is stored on a secure server. Credit card numbers are erased from our system after 30 days to ensure protection. Please see the privacy policy for additional information. ^ Back to top ^ Privacy Policy Click here to view our privacy policy. ^ Back to top ^ Suggestions and Feedback Have a suggestion about our site or products we carry? Would you like to leave feedback about a recent experience you’ve had while shopping with onebiglampstore.com? Please use our Customer Service form to send us a note or email us at admin@onebiglampstore.com. ^ Back to top ^ Contact Us One Big Lamp Store 19206 Huebner Rd. Suite 103 San Antonio, TX 78258 1-888-209-5590 admin@onebiglampstore.com ^ Back to top ^ site feedback click here to email us your feedback

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